Call Center Services

We offer experienced phone representatives committed to delivering the best customer service, ensuring that all calls are answered in a timely and patient-centered manner. OCS phone representatives are trained according to your practice-specific needs and work with each client to craft customized call scripts that comply with company policies but also leave room for personalization for each call.

OCS phone representatives are trained to manage your inbound and outbound calls, appointment scheduling, appointment reminders, follow-up treatment calls, and run marketing campaigns. Our sophisticated phone software system allows for us to analyze and create reports specifying the number of calls received, number of calls made, number of calls dropped, the total average hold -time per phone call and much more.