Agent’s Kudos Calls
Hear it from real patients
Some Kind Words From Our Customers
I want to take a minute to acknowledge the person who patiently took care of me, he never left me alone, he told me not to worry, that he was there to help me. He is very kind and very patient, he helped me to get to Dr
David D.
Thank you so much, oh my goodness you are amazing on the phone, you have a good phone voice and you are so sweet
Maria S.
Everyone is adorable and sweet there, my gosh! you guys are awesome, even on the phone
Jean H.
Thank you so much you’ve been a great help, you are great!
Erick R.
Some Kind Words From Our Customers
Some Kind Words From Our Customers
Call agent is very professional
My patients are always complimenting him for his professionalism and helpfulness. Call agents are very efficient. Leadership staff is always there to discuss any concerns. They follow up with us to check if all is okay with their services.
Olga Lamas CCMA-ACOffice Manager,
Inland Pulmonary Specialists
Professional and quick response
I’ve been working with them for over a year. They conduct wonderful services and have help me increase our retention of. Our clients.
Jaime RosalesCEO,
JAR Insurance
OCS saved me time and money
When I started working with OCS 3 years ago, It turned to be one of the best decisions I’ve ever made in my business. My assigned agents always go above and beyond to provide a very high quality customer service. OCS saved me time and money, so I can do what I like most; taking care of my patients.
Michael TadrosCEO,
Medicine Shoppe Pharmacy 2123
A great selection for a partner
OCS has proven to be a great selection for a partner to provide call center services. At California Eye Specialists we wanted to focus on improving the patient experience at our front desk. Our OCS agents are bilingual, exceptionally trained, and seamlessly integrated into our workforce. They are trained specifically on our scheduling and EMR systems and communicate with us in real-time while interacting with patients.
With continuing pressures to be more cost-effective in healthcare, OCS is also the most efficient way to scale a growing business. Thanks again for the continued support OCS. We look forward to continuing to expand our team of OCS agents!
Joseph PerezCEO,
California Eye Specialists
Patient’s Reviews for our clients
Great service! Everyone here is super nice. Even when you speak with them on the phone. They never felt bothered and they always have a smile on
Kenozy Z.
My thank you for attention to every need and for appointment reminders thank you very much to all of you.
María Gómez
Staff is very helpful and great answering questions. I have called them multiple time and they are very profesional and quick to return my pone call as needed.
Lidia Villanueva
I was not looking forward to changing eye doctors (insurance issue) but from the first phone call it was a good experience. There was no problem getting the appointment.
Sharyn Hay