All patients should receive a reminder to facilitate attendance at their health care appointment; of course, reducing the number of missed appointments is a way to increase health care efficiency, effectiveness, and quality.

Missed appointments represent an avoidable cost and resource inefficiency that impacts patient health and treatment outcomes.


  • Increase attendance at appointments.
  • Promote appointment cancellations/rescheduling, and full agendas.
  • Improve healthcare service, as the reminder is perceived by the patient as an additional service.
  • Reduce waiting times for appointments.
  • Reduce underutilization of equipment and staff.

Human call reminder:

  • Allows to confirm that the correct person receives the reminder or to notify of the need to update patient information
  • Ensures confidentiality
  • Ensures that the message is received and understood
Learn more about our Call Center Services