Our dedicated team offers assistance in updating member demographics such as, mailing/billing addresses and phone numbers. Healthcare coaches assist in directing members to appropriate provider locations, urgent care facilities, local emergency rooms, and medical specialists. While our healthcare coaches do not provide any medical advice, they are well versed in providing patient education and other community resources available for patients to utilize and educate members regarding the different benefits offered through their health insurance plans, for example: transportation, OTC drug discounts, gym memberships, and provide online links to access valuable information to optimize their well-being.